Client and Customer Relations

This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture. Graduates can secure employment directly in the service sector (retail, hospitality, contact centre, business office, etc.)

Students have up to 7 years to complete all requirements.

Certificate Requirements

• Building and Maintaining Customer Relationships
• Creating a Corporate Service Culture
• Strategies for Fostering Client Loyalty
• Developing Client Service Teams

Electives (Choose 2)

• Organizational Behaviour
• Management/Leadership Styles
• Business Management Skills