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Duration

7 hours

Tuition

$66

 

Jan 9-Apr 28

Commitment

Part-Time

Delivery

Online

Scholarships

no

This online, self-study workshop is designed to introduce background factors involved in interpersonal conflict. It presents consideration of nonverbal and paraverbal factors in situations of an escalating client in a workplace setting. It introduces early warning signs of potential aggressive behaviour and provides example scenarios of verbal escalation responses. Through video presentation, de-escalation techniques in a professional relationship are demonstrated and explored. A debriefing model that develops therapeutic rapport is examined, equipping students with the tools they need to successfully navigate challenging client interactions.

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Next Cohort: Jan 9-Apr 28

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Student Reviews (13)

Humber College

Property management at Humber College

Raena

Toronto • October 18, 2022

Graduated From

Property Management

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

5 stars
This is an OSAP eligible course offered with the Institute of Housing Management, and it was exactly what I needed to break into a manager role at my property management firm. I didn't study business in school, so I picked up valuable business knowledge a...

This is an OSAP eligible course offered with the Institute of Housing Management, and it was exactly what I needed to break into a manager role at my property management firm. I didn't study business in school, so I picked up valuable business knowledge along the way in project managment, HR, accounting and financial planning. No regrets here.
Humber College

Great PMP course

Jakub Nowak

Toronto • March 23, 2022

Graduated From

Project Management

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

The program is intensive, you learn a lot in a very short time. The professors were incredible, really know their stuff and cared about helping me and other students. The live online format was perfect for my busy schedule. The course fit my budget and...

The program is intensive, you learn a lot in a very short time. The professors were incredible, really know their stuff and cared about helping me and other students. The live online format was perfect for my busy schedule. The course fit my budget and delivered great value. Very happy I chose Humber College!