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Next Cohort: Feb 13-Feb 14

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Duration

2 days

Tuition

$2,950

 

Feb 13-Feb 14

Commitment

Part-Time

Delivery

Live Online

Year Founded

1966

Scholarships

no

Managing the customer experience has emerged as a key strategy to gain competitive advantage in today’s hyper-competitive marketplace, especially in the B2C sector. This CX training program is designed to build organizational capacity to nurture long-term customer relationships. It will furnish participants with the knowledge, insights and skills required to quickly and effectively formulate, implement and manage a framework of ongoing customer experience excellence.

Customer Experience (CX) is the impression your business leaves with customers at every point of contact and across every stage of their relationship with you. A positive experience builds brand loyalty and affinity, and contributes to your bottom line by creating brand advocates who increase in value over time (LTV) and evangelize your products and services to others.

This customer relationship management training course will benefit working professionals from all levels who seek to develop the organizational capacity to differentiate their business from the competition through exceptional CX.

What You’ll Learn

  • Understanding why CX is a strategic imperative.
  • Understanding the impact of CX on organizational performance.
  • Quantifying the ROI for customer experience excellence.
  • Cultivating the capacity to go beyond best-practices to next-practices.
  • Ensuring the brand experience is consistent with the brand promise.
  • Eliminating performance variance across channels, locations, touchpoints.
  • Connecting core organizational beliefs to a focus on customers.
  • Putting the human being at the centre of design.
  • Moving beyond surveys into gaining customer insights.
  • Becoming a CX leader and champion.

Ready to get started?

Next Cohort: Feb 13-Feb 14

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Student Reviews (66)

Schulich ExecEd

Developing skills for account management

S. Thomson

November 30, 2022

Graduated From

Strategic Account Management & Client Development

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

Whether you have managed key accounts for three months or 30 years, there is something to be learned by everyone. You can never stop learning or developing skills for account management.

Whether you have managed key accounts for three months or 30 years, there is something to be learned by everyone. You can never stop learning or developing skills for account management.

Schulich ExecEd

Tools & techniques to create an effective and reality-based foundation of organizational transformation

Monika Matel-Sousa

November 30, 2022

Graduated From

Executive Program in Transformational Leadership

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

This program gives the tools & techniques to create an effective and reality-based foundation of organizational transformation leaders in both private & public sector environments.

This program gives the tools & techniques to create an effective and reality-based foundation of organizational transformation leaders in both private & public sector environments.

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