Managing in a Unionized Work Environment

Managing in a unionized environment and supervising unionized employees has become increasingly complex. Changes to collective agreements, labour laws, human rights codes, and grievance and disciplinary procedures make it very challenging to maintain a cohesive, trusting and motivated workforce.

This popular program takes the guesswork out of managing unionized employee groups. The skills-laden course is team-taught by a top labour relations expert and a world-class authority on leadership. Gain both legal and leadership perspectives. The program covers leadership, employment-related laws and proven ways to achieve a progressive work environment. Hundreds of public- and private-sector organizational leaders have benefited from this program.

What You’ll Learn

• Create effective management-union relationships despite perceptions and competing interests.
• Understand and manage the collective agreement within the guidelines of key legislative bodies.
• Deal effectively with disgruntled and challenging employees.
• Learn to leverage your communication skills to build trust and commitment.
• Know when and how to provide constructive feedback that is different from discipline.
• Know how to conduct a disciplinary interview without damaging relationships.
• Provide the leadership skills that create a “can-do” environment.
• Know when and how to engage employees to encourage ownership and accountability.
• Set proper expectations to produce superior outcomes.
• Learn to coach employees to produce reduced supervision.