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Next Cohort: Dec 1-Dec 2

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Duration

2 days

Tuition

$1,995

  Vancouver

Dec 1-Dec 2

Commitment

Full-Time

Delivery

Classroom

Year Founded

1956

Scholarships

no

In today’s hyper-competitive business environment, virtually all products and services are being demoted to commodities. One way to gain sustainable advantage is to create a customer base that cherishes the value and experience they have interacting with your organization.

This course focuses on developing and leading a customer service strategy and culture. Build customer programs that drive retention and revenue growth, while cultivating customers who become your best advertisements. Create a corporate culture that fosters company-wide commitment to customer service excellence.

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Next Cohort: Dec 1-Dec 2

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Student Reviews (1)

UBC Sauder School of Business

Great community

Stuart Bell

Vancouver • July 10, 2020

Graduated From

Change Management

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

Sauder gets 5-stars from me. Great international faculty and a strong community of business professionals. My firm covered the costs of the change management program but I would have happily paid for it myself.

Sauder gets 5-stars from me. Great international faculty and a strong community of business professionals. My firm covered the costs of the change management program but I would have happily paid for it myself.

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