Computer Systems Technician – Software Support

Mohawk College’s Computer Systems Technician – Software Support program offers a comprehensive introduction to the world of software development and application support. Designed for those interested in troubleshooting, developing, and supporting software applications, the program provides students with hands-on experience in programming languages, web app development, systems analysis, database design, and more.

Students will gain a deep understanding of how to identify, analyze, and develop software solutions that meet the technical requirements of a computing environment. The curriculum covers essential topics such as quality assurance testing, technical writing, and communication skills, empowering graduates to effectively collaborate with teams and stakeholders. Students will also develop expertise in maintaining secure computing environments and implementing system solutions that align with industry best practices.

The program prepares students to work with a variety of technologies, including cloud computing, database management systems, and automation tools, allowing them to troubleshoot, maintain, and upgrade computing infrastructures. Graduates will also be equipped with project management skills to manage software support projects effectively, while adhering to ethical, legal, and regulatory requirements in the software development process. This program is an excellent foundation for anyone seeking a career in software support, systems analysis, or IT infrastructure.

Admission Requirements

• Ontario Secondary School Diploma or equivalent.

What You’ll Learn

• Develop the skills to identify, analyze, and document the requirements for a computing environment and its components.
• Learn to diagnose, troubleshoot, and monitor technical issues using industry-standard methodologies and tools.
• Gain expertise in implementing and maintaining secure computing environments to safeguard data and infrastructure.
• Apply validation testing to implement robust computing system solutions that meet industry best practices.
• Enhance communication and collaboration skills for effective teamwork and stakeholder interaction on technical projects.
• Learn project management techniques to plan, execute, and deliver software support and system infrastructure projects.