Computer Support Technician

The Computer Support Technician diploma program at Robertson College equips students with the skills needed for careers in IT support through hands-on training in troubleshooting, customer service, and network maintenance. The curriculum covers essential topics such as hardware and software installation, network configuration, cybersecurity fundamentals, and IT support best practices. Students also gain practical experience through a three-week full-time practicum, preparing them for roles such as Help Desk Technician, IT Support Specialist, and Technical Support Representative. The program provides training in handling technical inquiries, diagnosing issues, and guiding customers through problem resolution.

Licensed under Alberta’s Private Vocational Training Act (PVTA) and Manitoba’s Private Vocational Institutions Act (PVIA), the program also offers students the opportunity to write select certification exams based on course outcomes. Key areas of study include computer troubleshooting and repair, installation and configuration of hardware components, and administration of operating systems such as Windows, Linux, and Mac. Additionally, students develop expertise in Windows Client Configuration, Linux system administration, and cybersecurity essentials, along with preparation for the ITIL Foundation certification exam.

Admission Requirements 

• High school diploma or equivalent.

What You’ll Learn

• Develop the ability to field customer inquiries, diagnose technical problems, and provide effective solutions.​
• Gain proficiency in installing, configuring, and troubleshooting computer hardware components and operating systems.​
• Understand the basics of network operations, including installation, configuration, and maintenance.​
• Learn to identify and resolve security issues within computer systems and networks.​
• Enhance communication skills and customer service techniques essential for IT support roles.​