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Next Cohort: Sep 6-Apr 26
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Duration
2 years
Tuition
$5,416
Hamilton
Sep 6-Apr 26
Commitment
Full-Time
Delivery
Classroom
Credential
Diploma
Year Founded
1966
Scholarships
no
Transform your passion for tourism and travel into a lifelong rewarding career. Mohawk’s Tourism Program provides a unique cross-section of education and training and offers an excellent broad-based program of study that provides information and training in all sectors of tourism. It is fully accredited and endorsed through Association of Canadian Travel Agencies and courses and content are directly aligned with current industry standards. You’ll acquire specialized skills in Sabre and Apollo Reservation Systems and develop communication, business and industry-specific computer skills.
What You’ll Learn
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
- Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
- Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
- Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Ready to get started?
Next Cohort: Sep 6-Apr 26
By submitting your email address, you acknowledge and agree to CourseCompare.ca's Terms of Service and Privacy Policy.
Student Reviews (3)
I graduated 5 years ago, so this is maybe old and not relevant. The professors were knowledgable and very easy to talk to. They will be available to you when you need them. The coop helped me get a great job n IT, so I shouldn't complain, but it was ha...
I got to work with McMaster University through the BTech (bachelor of technology) partnership program. Through this I was able to complete my diploma at Mohawk and get a degree at McMaster in IT in about 2.5 years. I took the software engineering techn...