Tourism

Transform your passion for tourism and travel into a lifelong rewarding career. Mohawk’s Tourism Program provides a unique cross-section of education and training and offers an excellent broad-based program of study that provides information and training in all sectors of tourism. It is fully accredited and endorsed by the Association of Canadian Travel Agencies and courses and content are directly aligned with current industry standards. You’ll acquire specialized skills in Sabre and Apollo Reservation Systems and develop communication, business, and industry-specific computer skills.

What You’ll Learn

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet, and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Use marketing concepts, market research, social networks, sales strategies, relationship management skills, and product knowledge to promote and sell tourism products, services, and customer experiences.
• Apply business principles as well as basic accounting, budgeting, financial, and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy tourism operations.
• Use appropriate technologies to enhance the quality and delivery of tourism products, services, and customer experiences, to measure the effectiveness of tourism operations, and to participate in tourism development.
• Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict, and relationship management skills, and tools, as well as knowledge of organizational behaviour, employment standards, and human rights to contribute to a positive work environment.