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Duration

2 years

Tuition

$5,445

  Ottawa

Jan 4-Dec 20

Commitment

Full-Time

Delivery

Classroom

Credential

Diploma

Year Founded

1967

Scholarships

no

The two-year Hospitality – Hotel and Restaurant Operations Management Ontario College Diploma program provides you with specialized managerial skills for the hospitality and tourism industry, through a mixture of theory and hands-on classes delivered by industry professionals.

The first year of the program provides introductory industry and business courses, to help prepare you for entry-level positions. The second year focuses on developing management skills, to help solidify long-term career success in the hospitality and tourism industry.

Experience a variety of restaurant operations-related roles in Restaurant International, Algonquin College’s student-operated restaurant and teaching facility. Some of these classes happen during the evening and weekends, to prepare you for the variety of shift work in the industry. Before graduation, you will have completed a minimum 500 hours of practical industry work experience.

What You’ll Learn

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge, to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences, by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
  • Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

Students who graduate from this program with a minimum of a B average can further their education by bridging into year three of the Bachelor of Hospitality and Tourism Management (Honours) degree program, after completing four bridging courses offered at Algonquin College.

There are a growing number of job opportunities – available both locally and globally – in this dynamic industry. Graduates may find employment in: the food and beverage industry, the accommodation sector, tourism services, sales and marketing and events and conferences.

Ready to get started?

Next Cohort: Jan 4-Dec 20

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Student Reviews (3)

Algonquin College

Game development

Anonymous

Ottawa • January 24, 2022

Graduated From

Game - Development

Overall:

4 out of 5

Instructors:

4 stars

Curriculum:

3 stars

Job Assistance:

4 stars

Algonquin is one of the best colleges in ontario for virtually every type of student. Even if you’re coming from abroad, Algonquin has some exceptional opportunities for you.

As soon as you step foot on campus in Ottawa, success is within you...

Algonquin is one of the best colleges in ontario for virtually every type of student. Even if you’re coming from abroad, Algonquin has some exceptional opportunities for you.

As soon as you step foot on campus in Ottawa, success is within your grasp. This is a school that wants us all to succeed. I’m in the game development program, where I have a lot on my plate. But with the services available, including specialized software available on the computers on campus, study rooms, and thankfully high speed internet, it never feels overwhelming. It feels like I’m doing what I was meant to do.

The teachers have worked on games themselves and know about both the technical side of things as well as the business/industry side of things. Having the ability to develop connections is essential in this business, so im told.

This is a school that will give you the tools you need to succeed, but it’s up to you to use them.

Algonquin College

do not I repeat Do Not go here

Anonymous

Ottawa • January 12, 2022

Graduated From

Occupational Health and Safety

Overall:

1 out of 5

Instructors:

1 stars

Curriculum:

1 stars

Job Assistance:

1 stars

Terrible. Just Terrible. I went in for culinary management and decided that it was not the course for me. there was a drop out date where you can get all your money back. I reached out that day to drop out, however so many people were doing so that the...

Terrible. Just Terrible. I went in for culinary management and decided that it was not the course for me. there was a drop out date where you can get all your money back. I reached out that day to drop out, however so many people were doing so that they did not have enough staff on to handle how many people were dropping out and did not have enough meetings available. I finally got into contact with a student success leader, and his earliest available day was 7 days after the deadline. he informed me that he could back date the drop out day for me-in which i took his word for it. fast forward over a month later, the fees were not gone on my account, and an email informed me that I had supposedly not dropped out on time. I had to send in proof of emails regarding the entire situation, that I did drop out on time and that their school did not have enough staff on to handle how many people dropped out. a staff member informed me that they would get back in touch with me after everything was sorted out. now, January, they inform me that I still owe fees on a kit that I returned. They said it was not good enough to resell. lets get this clear, the kit was horrendous. terrible equipment that looked as though it came from the dollar store. the only thing missing in the kit was plastic covers that go on some of the utensils-and even those were in the bag still. the uniform had been worn for a total of under 12 hours-yet it is unsellable. so here I am, stuck with nearly 1000 dollars left to pay a school for a terrible kit, from an education I did not receive. My opinion: do not go to this school. It will mess up your life and hassle you for months

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