Hospitality – Hotel and Restaurant Operations Management

The two-year Hospitality – Hotel and Restaurant Operations Management Ontario College Diploma program provides you with specialized managerial skills for the hospitality and tourism industry, through a mixture of theory and hands-on classes delivered by industry professionals.

The first year of the program provides introductory industry and business courses, to help prepare you for entry-level positions. The second year focuses on developing management skills, to help solidify long-term career success in the hospitality and tourism industry.

Experience a variety of restaurant operations-related roles in Restaurant International, Algonquin College’s student-operated restaurant and teaching facility. Some of these classes happen during the evening and weekends, to prepare you for the variety of shift work in the industry. Before graduation, you will have completed a minimum of 500 hours of practical industry work experience.

What You’ll Learn

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge, to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hospitality operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.