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Duration

2 years

Tuition

$5,445

  Ottawa

Sep 6-Apr 26

Plus 1 other start dates

Jan 3 - Apr 26 2024

Commitment

Full-Time

Delivery

Classroom

Credential

Diploma

Year Founded

1967

Scholarships

no

The two-year Tourism – Travel Services Ontario College Diploma program gives you the experience and specialized skills you need for an exciting career in the diverse tourism and travel industry sectors.

In this program, you receive current travel industry knowledge from Algonquin College faculty, who have a strong background in all of the industry sectors. You’ll learn the practical application of industry software used in the airline and travel services industry, world tourism geography, marketing and customer service excellence. You will volunteer at industry events, network with industry professionals, and travel locally as well as internationally to Costa Rica where you can earn a course credit. Finally, you’ll learn about current industry trends like sustainable tourism, niche and group travel and customized vacation planning.

Students will expand their real-world experience during a two-week field placement in the tourism and travel sector of their choice.

Before graduation, you write the Travel Industry Council of Ontario (TICO) exam. This exam is required to meet the mandatory licensing requirement for work in licensed retail or wholesale travel service operations in Ontario.

Graduates can take their career in many directions. You may find employment as a: retail travel counsellor, tour operator counsellor, flight attendant, government tourism representative, airport customer service agent, destination representative and travel service representative (motor coach, rail, auto, cruise lines or attractions).

What You’ll Learn

  • Support an industry and workplace service culture, by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
  • Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
  • Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
  • Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences, by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
  • Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

 

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Next Cohort: Sep 6-Apr 26

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Student Reviews (3)

Algonquin College

Game development

Anonymous

Ottawa • January 24, 2022

Graduated From

Game - Development

Overall:

4 out of 5

Instructors:

4 stars

Curriculum:

3 stars

Job Assistance:

4 stars

Algonquin is one of the best colleges in ontario for virtually every type of student. Even if you’re coming from abroad, Algonquin has some exceptional opportunities for you.

As soon as you step foot on campus in Ottawa, success is within you...

Algonquin is one of the best colleges in ontario for virtually every type of student. Even if you’re coming from abroad, Algonquin has some exceptional opportunities for you.

As soon as you step foot on campus in Ottawa, success is within your grasp. This is a school that wants us all to succeed. I’m in the game development program, where I have a lot on my plate. But with the services available, including specialized software available on the computers on campus, study rooms, and thankfully high speed internet, it never feels overwhelming. It feels like I’m doing what I was meant to do.

The teachers have worked on games themselves and know about both the technical side of things as well as the business/industry side of things. Having the ability to develop connections is essential in this business, so im told.

This is a school that will give you the tools you need to succeed, but it’s up to you to use them.

Algonquin College

do not I repeat Do Not go here

Anonymous

Ottawa • January 12, 2022

Graduated From

Occupational Health and Safety

Overall:

1 out of 5

Instructors:

1 stars

Curriculum:

1 stars

Job Assistance:

1 stars

Terrible. Just Terrible. I went in for culinary management and decided that it was not the course for me. there was a drop out date where you can get all your money back. I reached out that day to drop out, however so many people were doing so that the...

Terrible. Just Terrible. I went in for culinary management and decided that it was not the course for me. there was a drop out date where you can get all your money back. I reached out that day to drop out, however so many people were doing so that they did not have enough staff on to handle how many people were dropping out and did not have enough meetings available. I finally got into contact with a student success leader, and his earliest available day was 7 days after the deadline. he informed me that he could back date the drop out day for me-in which i took his word for it. fast forward over a month later, the fees were not gone on my account, and an email informed me that I had supposedly not dropped out on time. I had to send in proof of emails regarding the entire situation, that I did drop out on time and that their school did not have enough staff on to handle how many people dropped out. a staff member informed me that they would get back in touch with me after everything was sorted out. now, January, they inform me that I still owe fees on a kit that I returned. They said it was not good enough to resell. lets get this clear, the kit was horrendous. terrible equipment that looked as though it came from the dollar store. the only thing missing in the kit was plastic covers that go on some of the utensils-and even those were in the bag still. the uniform had been worn for a total of under 12 hours-yet it is unsellable. so here I am, stuck with nearly 1000 dollars left to pay a school for a terrible kit, from an education I did not receive. My opinion: do not go to this school. It will mess up your life and hassle you for months

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