Hospitality Management (Co-Op)

This program is for International students only.

This post graduate certificate program prepares international graduates for an exciting career in Canada’s tourism and hospitality industry. Students develop the highly in-demand skills of leadership, cultural intelligence, and a managerial approach to business operations in one of the fastest growing industries in the world. Exploding demand for tourism combined with a skilled labour shortage creates dynamic opportunities for rapid career advancement for graduates.

Trained professionals enjoy career success creating experiences for corporate and entrepreneurial tourism organizations including destination marketing organizations, world class hotels and resorts, tourism attractions, entertainment venues, gaming organizations, destination marketing organizations and all businesses that value the “customer experience.”

What You’ll Learn

• Ensure positive customer experiences by providing service in a professional manner, both individually and as part of a team.
• Employ effective interpersonal skills in dealing with customers and colleagues.
• Demonstrate professional business etiquette and protocol contributing to a positive company brand.
• Communicate knowledge of activities, attractions, products and services to customers.
• Apply cultural intelligence to the provision of service to guests and interactions with colleagues.
• Deliver customer service solutions that anticipate and meet/exceed guest and organizational expectations.
• Employ service recovery techniques to turn customer dissatisfaction into customer loyalty.
• Apply computer skills that support hospitality and tourism functions.
• Follow procedures for front office operations related to each stage of the guest cycle including the use a property management system.
• Organize and execute food and beverage service adhering to operational standards.
• Mix and present alcoholic beverages including mixed drinks and comply with legislation governing alcohol services(Smart Serve Certified).
• Comply with regulations to apply preventative approaches to safety, sanitation, maintenance of facilities, equipment and supplies (Food Handler and WHMIS Certified).
• Comply with AODA regulations while meeting and exceeding the needs of guests with disabilities.
• Perform basic accounting procedures and apply basic understanding of cost, cost percentages and inventory management.
• Prepare billing and invoices, point of sales reports, cash reports, revenue reports and reconcile cash and receipts.
• Prepare and interpret financial statements as a method of evaluating operational performance.
• Support an industry service culture by adopting professional decorum, performing effectively, using leadership and supervisory techniques, and applying cultural intelligence and operational knowledge.
• Apply human resources, management, and leadership knowledge and skills to enhance performance as an employee, team member, and supervisor.