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Duration

2 years

Tuition

$5,442

  Toronto

Sep 6-Apr 30

Plus 1 other start dates

May 2 - Aug 30 2024

Commitment

Full-Time

Delivery

Classroom

Credential

Diploma

Year Founded

1966

Scholarships

no

The Hospitality – Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.

Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you’ll serve guests in The Local Cafe and Restaurant, Centennial’s 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You’ll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program’s leading industry partners, which will support your learning and development.

Throughout the program, you’ll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers, and CPR/first aid, which are recognized and sought after by top employers.

As a graduate of the Hotel Operations Management program, you’ll have unlimited career opportunities, responding to guests’ needs and providing them with exceptional service and attention to detail. You’ll be fully prepared to step into key roles within both the front and back of a hotel and make an impact on the guest experience.

What You’ll Learn

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver guest service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives of the accommodation industry.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of hotels delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hotel operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

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Next Cohort: Sep 6-Apr 30

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Student Reviews (2)

Centennial College

Must be read

Duygu Tasdan

June 25, 2020

Graduated From

Business Accounting

Overall:

1 out of 5

Instructors:

1 stars

Curriculum:

1 stars

Job Assistance:

1 stars

I wanted to apply to Centennial College for the Digital Marketing programme.

But they don’t inform new students about the total fees before paying the deposit. They told "approximate fee" and they wanted me to pay a deposit ( 2.650 $) without ...

I wanted to apply to Centennial College for the Digital Marketing programme.

But they don’t inform new students about the total fees before paying the deposit. They told "approximate fee" and they wanted me to pay a deposit ( 2.650 $) without knowing the total 1-year fee. They just want to have money, money, money!!! Students have a right to learn the exact final tuition fee before they register. They said that they would let me know until 22nd June 2020 but still there is no information. I sent an e-mail 3 times after 22nd June, they never answered my mail.

Moreover
After the pandemic, the Centennial college has just started to demand the whole tuition fee only from the international students until 6th July 2020 while they were taking the fee semester by semester before the pandemic.
They are not asking the whole fee from the domestic students.

Centennial does not be equal for all students in terms of the payment schedule. The epidemic has already affected to all international students. However, Centennial still does not inform students about Fall fees?

My suggestion is please be careful while you want to go to Centennial College. You should think more than twice if you don't want to go to a school which sees you only as money and doesn't respect your rights.

Centennial College

Good focus on jobs and practical skills

Abdulaziz A.

June 28, 2019

Graduated From

Project Management Graduate Certificate

Overall:

5 out of 5

Instructors:

4 stars

Curriculum:

5 stars

Job Assistance:

5 stars

Good school that draws students from all around the world. I liked to focus on practical learning and helping graduates find job placements. Faculty and Administration staff were helpful and friendly. I studied here after getting my PR in Canada and my...

Good school that draws students from all around the world. I liked to focus on practical learning and helping graduates find job placements. Faculty and Administration staff were helpful and friendly. I studied here after getting my PR in Canada and my experience has been recognized by employers in the IT industry.

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