Hospitality – Hotel Operations Management

The Hospitality – Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.

Industry professionals will lead you through Hotel Operations courses, and to gain hands-on experience, you’ll serve guests in The Local Cafe and Restaurant, Centennial’s 20,000 sq. ft. Event Centre and four boutique-style guest rooms. You’ll also further your knowledge and skills during a 14-week work-integrated learning experience with one of the program’s leading industry partners, which will support your learning and development.

Throughout the program, you’ll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers, and CPR/first aid, which are recognized and sought after by top employers.

As a graduate of the Hotel Operations Management program, you’ll have unlimited career opportunities, responding to guests’ needs and providing them with exceptional service and attention to detail. You’ll be fully prepared to step into key roles within both the front and back of a hotel and make an impact on the guest experience.

What You’ll Learn

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver guest service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives of the accommodation industry.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of hotels delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hotel operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
• Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.