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Next Cohort: Sep 3-Sep 3
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Duration
2 years
Tuition
$5,442
Commitment
Full-Time
Delivery
Classroom
Credential
Diploma
Year Founded
1966
Scholarships
yes
The Hospitality – Hotel Operations Management program offers business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.
Industry professionals will lead students through Hotel Operations courses, and to gain hands-on experience, students serve guests in The Local Cafe and Restaurant, Centennial’s 20,000 sq. ft. Event Centre and four boutique-style guest rooms. students also further their knowledge and skills during a 14-week work-integrated learning experience with one of the program’s leading industry partners, which will support learning and development.
Throughout the program, students receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers, and CPR/first aid, which are recognized and sought after by top employers.
As a graduate of the Hotel Operations Management program, graduates have unlimited career opportunities, responding to guests’ needs and providing them with exceptional service and attention to detail.
What You’ll Learn
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver guest service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives of the accommodation industry.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of hotels delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hotel operations.
Additional ancillary fees for career services, health and counselling, athletics, student ID cards, and more may apply.
Ready to get started?
Next Cohort: Sep 3-Sep 3
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Student Reviews (9)
I began my journey studying Public Relations and Corporate Communications at Centennial College, and I must say, choosing Centennial was the best decision I could have made. The in-depth understanding of PR I gained there was invaluable. Additionally, ...
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