This eight-month certificate program is designed to develop your skills and knowledge appropriate for an entry-level position in the tourism and travel industry. In this program, you will learn to proactively promote tourism and travel products and services, improve the quality of customer experience, and discover major global tourism attractions and destinations.

What You’ll Learn

• Ensure customer satisfaction by providing tourism services in a professional manner, both individually and as part of a team.
• Sell and promote tourism products and services proactively.
• Apply knowledge of the various tourism industry sectors and their necessary interaction, both with each other and with government and other regulating bodies.
• Prepare and issue accurately routine tickets and other travel documentation to clients.
• Apply basic computer and telecommunications practices and techniques to facilitate the completion of administration tasks.
• Work effectively with co-workers, supervisors, and others.
• Develop ongoing personal professional development strategies and plans to enhance career opportunities.