If you are interested in a career as an airline/tour reservationist, flight attendant, cruise ship employee, tour guide, tour manager, event planner, travel counselor, hotel/ resort concierge, or any other facet of the tourism industry, this program is for you! This program will help develop skills employers are looking for in a new employee, such as communication, teamwork, computer, and customer service skills. Graduates are prepared to begin entry-level positions in a number of the travel industry sectors.

What You’ll Learn

• Ensure customer satisfaction by providing tourism services in a professional manner, both individually and as part of a team.
• Sell and promote tourism products and services proactively.
• Apply a knowledge of the various tourism industry sectors and their necessary interaction, both with each other and with government and other regulating bodies, in the provision of tourism products and services.
• Perform effectively, both individually and as part of a team, in the reservations function of a tourism organization.
• Prepare and issue accurately routine tickets and other travel documentation to clients.
• Access and appropriately disseminate accurate and detailed product knowledge and destination information.
• Apply clerical and organizational skills to facilitate the completion of administrative tasks.
• Apply bookkeeping and basic financial knowledge and skills, including cost control techniques, to the operation of a tourism organization.
• Develop ongoing personal professional development strategies and plans to enhance industry knowledge and leadership skills for tourism industry sectors.