Diploma in Hospitality Operations

Explore the operational processes that support excellent customer and guest services.

Learn hospitality operation concepts and techniques that will prepare you to effectively supervise guest relations, front desk, housekeeping, food and beverage service, and other areas within hospitality environments. By developing a comprehensive understanding of the operational aspects of tourism and hospitality you’ll be equipped to deliver excellent client experiences.

Take the co-op program to get hands-on experience in a hospitality role related to your studies.

A diploma in Greystone’s Hospitality Operations can open careers in many fields, such as Concierge, Guest Services, Human Resources, Food and Beverage Management and Convention Management/Planner.

What You’ll Learn

• Gain the skills needed to analyze and understand the lodging industry and the external factors that can influence running a hotel and profitability.
• Dive into the operational aspects of the lodging and food and beverage service industry to understand the foundations of providing excellent customer experiences.
• Earn additional certifications from the internationally recognized American Hotel and Lodging Educational Institute (AHLEI).