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Duration

8 months

Tuition

$2,326

  Toronto

Sep 2-May 2

Plus 1 other start dates

Jan 5 - Sep 5 2026

Commitment

Full-Time

Delivery

Classroom

Credential

Graduate Certificate

Year Founded

1967

Scholarships

yes

With this eight-month graduate certificate program, you will discover a world of opportunity in this multibillion-dollar hospitality industry that is fuelled by the delivery of outstanding service. Learn all you need to know about the business of hospitality and tourism and gain an understanding of key business practices in operations management, revenue management, and marketing techniques.

The program will focus on developing your core skills in service design, delivery, and experience. You will learn to link service design directly to the consistent delivery of business processes and systems used by organizations across the globe. Throughout the program, you will learn from industry leaders and educators while using state-of-the-art labs, business case studies, and field work projects to enhance your expertise.

Fieldwork is an integral element of your program, providing a way to integrate classroom learning with real business situations. You’ll benefit from 150 hours in a professional setting. This component is critical to your success and is a requirement to graduate.

As a graduate, you will have the opportunity to pursue an MBA degree in one of the leading Hotel and Tourism Management schools in the world – IMI International Management Institute, Switzerland. Once you have completed the Global Hospitality Business Development program at Seneca, you can apply to IMI for one term (11 weeks) to complete the MBA program and further progress within your management career in the industry.

What You’ll Learn

  • Support operations management by taking into account economic, political, social, global, and intercultural factors that influence the design, development, and implementation of service processes, marketing strategies, customer retention, and sales programs.
  • Use qualitative and quantitative metrics to recommend services marketing and sales strategies in a global context.
  • Inform financial decision-making that complies with jurisdictional practices.
  • Recommend strategies to maintain efficient, safe, secure, accessible, and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligations.

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Student Reviews (72)

Write a Review

Seneca Polytechnic

King Campus – Best Experience

Nicole Hanlon

Toronto • April 8, 2025

Graduated From

Workplace Safety & Prevention

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

5 stars

Enrolling in the Workplace Safety and Prevention program at Seneca Polytechnic’s King Campus was one of the best decisions I’ve ever made—for both my career and personal growth. If you're even remotely considering a future in health and safety, s...

Enrolling in the Workplace Safety and Prevention program at Seneca Polytechnic’s King Campus was one of the best decisions I’ve ever made—for both my career and personal growth. If you're even remotely considering a future in health and safety, stop thinking and start applying. This program delivers.

The instructors are experienced professionals who don’t just read off PowerPoint slides—they bring real-world scenarios into the classroom and challenge you to think critically about everything from ergonomics and industrial hygiene to risk management and current legislation. The curriculum strikes the perfect balance between academic rigor and hands-on learning. You won't just study safety—you'll start living it.

The King Campus itself? Beautiful. It’s hard to stress out when you’re surrounded by trails, lakes, and wildlife. The peaceful environment gives your brain the space it needs to absorb some very intense subject matter—because make no mistake, this is a challenging program. But it's also incredibly rewarding.

I came in with a passion for prevention and graduated with the tools, confidence, and certifications needed to make a real impact in the field. The networking opportunities, peer support, and access to industry resources were top-notch. I left feeling ready—not just to land a job, but to change the game in workplace safety.

Seneca Polytechnic

Best Experience of my Life

Bryn Turai

Toronto • April 6, 2025

Graduated From

Acting for Camera and Voice

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

The Acting for Camera and Voice program at Seneca was one of the best things I’ve done in my life. All of the professors are professional actors, are incredible at what they do, and are even more incredible at showing students that they are truly inv...

The Acting for Camera and Voice program at Seneca was one of the best things I’ve done in my life. All of the professors are professional actors, are incredible at what they do, and are even more incredible at showing students that they are truly invested in their futures and want them to succeed. The course offers training for a variety of different acting methods and tools including Theatre, Voiceover, Movement, Vocal training, Acting for Film and TV and many more lessons to enrich the minds and souls of any actor. I would highly recommend this program for anyone who wants to get into the acting world.

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