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Next Cohort: Sep 5-Apr 25

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Duration

2 years

Tuition

$6,366

  Toronto

Sep 5-Apr 25

Plus 1 other start dates

Jan 8 - Dec 19 2025

Commitment

Full-Time

Delivery

Classroom

Credential

Diploma

Year Founded

1967

Scholarships

no

This two-year diploma program is designed to prepare you for a career in the vibrant global hotel and hospitality industry. Not only will you work closely with your peers and professors who are industry professionals, but you will learn and practise through paid work experience key skills employers are seeking, including exceptional guest service, industry standard software applications, cultural diversity and management skills.

As you begin your studies with a common first semester, you can specialize in hotel and restaurant service or wedding and conference planning. Throughout the program, you will earn industry-recognized certifications that are built into the coursework to enhance your resumé, ensuring you graduate job-ready.

As a student of this program, you are eligible to apply for a study abroad opportunity and may qualify for an externship placement position. Externships are paid work term (also known as Work Integrated Learning) opportunities to also help you network with industry professionals.

What You’ll Learn

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Ready to get started?

Next Cohort: Sep 5-Apr 25

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Student Reviews (8)

Seneca College

Highly Recommend!

Anonymous

May 8, 2023

Graduated From

Event & Media Production

Overall:

5 out of 5

Instructors:

4 stars

Curriculum:

4 stars

Job Assistance:

3 stars

I did my post-grad in event marketing in sports, arts, and entertainment and loved it! The instructors wanted you to succeed, they were informative, and they helped in any way they could. The classes were about 40 people and there was a lot of group wo...

I did my post-grad in event marketing in sports, arts, and entertainment and loved it! The instructors wanted you to succeed, they were informative, and they helped in any way they could. The classes were about 40 people and there was a lot of group work involved. Course work was relevant and interesting and could be applied into real-life. Co-op was available and really helped in jumpstarting your career. If you're into group work, marketing and events, and collaborating, this program is for you! Loved this program and wish I took it sooner!

Seneca College

911 Communications Course

Nicole Hanlon

December 12, 2022

Graduated From

Public Relations - Corporate Communications

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

Brilliant Faculty, Professors and Chair
Are approachable and accommodating.
Given every opportunity to be Successful

Would Recommend to anyone interested in Public Health

Brilliant Faculty, Professors and Chair
Are approachable and accommodating.
Given every opportunity to be Successful

Would Recommend to anyone interested in Public Health

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