Ready to learn more?
Next Cohort: Jan 3-Aug 29
Jan 3-Aug 29
May 1 - Dec 19 2025
This two-year diploma program is designed to prepare you for a career in the vibrant global hotel and hospitality industry. Not only will you work closely with your peers and professors who are industry professionals, but you will learn and practise through paid work experience key skills employers are seeking, including exceptional guest service, industry standard software applications, cultural diversity and management skills.
As you begin your studies with a common first semester, you can specialize in hotel and restaurant service or wedding and conference planning. Throughout the program, you will earn industry-recognized certifications that are built into the coursework to enhance your resumé, ensuring you graduate job-ready.
As a student of this program, you are eligible to apply for a study abroad opportunity and may qualify for an externship placement position. Externships are paid work term (also known as Work Integrated Learning) opportunities to also help you network with industry professionals.
What You’ll Learn
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Ready to get started?
Next Cohort: Jan 3-Aug 29
Student Reviews (6)
I am a full-time student who began the Social Service Worker program online during Covid. There was no warning that these classes would ever be in-person. IT WAS IMMEDIATELY DENIED when I asked for an academic allowance to avoid going in person due to ...
I am a full-time student who began the Social Service Worker program online during Covid. There was no warning that these classes would ever be in-person. IT WAS IMMEDIATELY DENIED when I asked for an academic allowance to avoid going in person due to working full-time and being a single parent. I was given a choice to do transfer credit with another institution (that they would not provide any course code information), fail the courses for not being there, and bring my daughter to class (which I will have to do). Absolutely ridiculous that no accommodation could be made, as I was not asking for anything that was not already in place for two years!! After speaking with a counsellor, academic advisors, and program managers and writing the PRESIDENT of Seneca, I was forced to go to Human Rights!! Do not suggest this school at all!!! And I am an alumnus of 3 other programs!! Save yourselves the aggravation and choose another school.
All teachers will tell you at the beginning of your courses that the best way to get a job is through recommendations from them. One teacher told us about all the students that burned him, or spoke up about him, and now "aren't working in the industry"...
All teachers will tell you at the beginning of your courses that the best way to get a job is through recommendations from them. One teacher told us about all the students that burned him, or spoke up about him, and now "aren't working in the industry".
So if you have any issues with any of the teachers, it almost guarantees silence if you want to work in this industry. Seneca course instructor reviews gave no space for comments about the teacher.
One teacher did not show up for 4.5 out of 14 classes, tells us to watch other classes he has taught, gives no guidance.
Many teachers do not respond to questions outside of class if you need help, messaging 3+ times with the same question.
A few teachers have encouraged stealing from other artists without explaining what that means. Which has led to some questionable behaviors from some students.
Understanding that this is a professional program and that comes with certain issues is ok. But it's also a school, and many teachers leave you to learn through linkedin learning, youtube tutorials, etc.
Spend your thousands somewhere else.