Tourism – Services Management – Global Tourism Business Specialization

This two-year diploma program will help you establish a service-driven attitude and develop your business and entrepreneurial skills to create, promote, and sell global tourism products and services. You will graduate as a specialist in tourism destination innovation and implementing exciting new tourism services.

You will develop business skills in marketing, sales and customer relations, negotiation, risk management, industry-specific global distribution systems, local and international tourism destinations, and geography.

In semester two of the program, you can continue your studies in the Tourism – Services Management, Global Tourism Business concentration, or switch to Travel Services. Switching is seamless with a common first semester in both programs.

You will complete 150 hours of placement in the third semester in one of the tourism and travel segments. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all second-semester courses before accepting a field placement position.

What You’ll Learn

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet, and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Use marketing concepts, market research, social networks, sales strategies, relationship management skills, and product knowledge to promote and sell tourism products, services, and customer experiences.
• Apply business principles as well as basic accounting, budgeting, financial, and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.