Certificate in Change Management, Conflict and Communications

While some organizations are adept at planning the tactical components of change, many struggle with preparing people to support change and how to best sustain the change after implementation. This three-day program will provide a holistic understanding of effectively leading change in an integrated manner. Participants will leave with strategies, tools and tactics that can immediately be used in their workplace.

To successfully compete in today’s dynamic and competitive environment, change is necessary. Whether you are a large multinational company, a smaller privately held firm, or you operate in the public or not-for-profit sector, you cannot afford to sit idly by. Driven by the need to improve the way your organization works, at the heart of every change lies either people, process or technology. Learn the essentials of a successful change management program so that you can make an immediate and valuable contribution!

What You’ll Learn

• How an improved understanding of the stages of change is critical for success.
• Why clarity and alignment of the future state is fundamental to successful change management programs.
• How understanding your organizational culture and stakeholder mapping is linked to higher change success rates.
• How the type of change impacts the scope of programs and why that’s a game changer.
• What your personal change-leadership style is and why it’s important to a program’s success.
• Why change resistance happens, how it can derail your efforts, and strategies to overcome it.
• How to communicate with impact to influence stakeholders, change behaviour and cultivate support for change.