Diploma in Customer Service

Learn the fundamentals of providing excellent customer experiences across a range of industries.

Prepare for success in workplaces driven by customer relationships, such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops, retail stores, and more. The relationship and teamwork skills you’ll develop will provide a foundation for customer service success across a wide variety of industries and roles.

Take the co-op program to get hands-on customer service experience in a client-facing role related to your studies.

A diploma in Customer Service can open careers in fields such as Retail Sales, Restaurant Service, Client coordination and Reservations desks.

What You’ll Learn

• Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries.
• Develop teamwork, communication and collaboration skills to ensure collective success in delivering excellent customer experiences.
• Learn about food safety and safe service of alcohol and get prepared to take exams to earn recognized certifications in these areas, often required in food and beverage service roles in Toronto and Vancouver.