Ready to learn more?
Next Cohort: Jan 5-Jan 5
By submitting your email address, you acknowledge and agree to CourseCompare.ca's Terms of Service and Privacy Policy.
Duration
2 years
Tuition
$2,715
Welland
Jan 5-Jan 5
Commitment
Full-Time
Delivery
Classroom
Credential
Diploma
Year Founded
1967
Scholarships
yes
As a Hospitality – Hotel and Restaurant Operations graduate, you efficiently handle the many moving parts of organizations in the vibrant hotel and restaurant industry. This program is shaped by industry leaders and focused on current market trends.
The Daniel J. Patterson Campus in Niagara-on-the-Lake is located in the heart of Canada’s hospitality and tourism market. The full-service living labs including the NC Teaching Spa and Benchmark – a student-led restaurant, integrate applied, hands-on learning into the program.
What You’ll Learn
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
Ready to get started?
Next Cohort: Jan 5-Jan 5
By submitting your email address, you acknowledge and agree to CourseCompare.ca's Terms of Service and Privacy Policy.
Student Reviews (50)
Niagara College is home to a diverse student population; its programs are purpose-driven and offer a student-focused learning environment in a multicultural setting. It also maintains active partnerships with different businesses across various industr...
I have learned from seasoned professionals in diverse HRM fields throughout the course of my program. As I graduate, I am grateful for a responsive team of college staff who are readily available to provide support and receive feedback as the need aris...