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Duration

2 years

Tuition

$2,715

  Welland

Jan 5-Jan 5

Commitment

Full-Time

Delivery

Classroom

Credential

Diploma

Year Founded

1967

Scholarships

yes

As a Hospitality – Hotel and Restaurant Operations graduate, you efficiently handle the many moving parts of organizations in the vibrant hotel and restaurant industry. This program is shaped by industry leaders and focused on current market trends.

The Daniel J. Patterson Campus in Niagara-on-the-Lake is located in the heart of Canada’s hospitality and tourism market. The full-service living labs including the NC Teaching Spa and Benchmark – a student-led restaurant, integrate applied, hands-on learning into the program.

What You’ll Learn

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

Ready to get started?

Next Cohort: Jan 5-Jan 5

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Student Reviews (50)

Write a Review

Niagara College

Melanie Santos, Business – Sales & Marketing | Philippines.

Anonymous

Toronto • April 10, 2023

Graduated From

Business - General

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

5 stars

Niagara College is home to a diverse student population; its programs are purpose-driven and offer a student-focused learning environment in a multicultural setting. It also maintains active partnerships with different businesses across various industr...

Niagara College is home to a diverse student population; its programs are purpose-driven and offer a student-focused learning environment in a multicultural setting. It also maintains active partnerships with different businesses across various industries; therefore, getting an internationally recognized diploma in Business, specifically in Sales and Marketing, will provide me with a holistic learning experience.

Niagara College

Human Resource Management at Niagara College, Toronto

Anonymous

Toronto • April 5, 2023

Graduated From

International Business Management

Overall:

5 out of 5

Instructors:

4 stars

Curriculum:

5 stars

Job Assistance:

na

I have learned from seasoned professionals in diverse HRM fields throughout the course of my program. As I graduate, I am grateful for a responsive team of college staff who are readily available to provide support and receive feedback as the need aris...

I have learned from seasoned professionals in diverse HRM fields throughout the course of my program. As I graduate, I am grateful for a responsive team of college staff who are readily available to provide support and receive feedback as the need arises. They have also shown expertise in deploying technology as a means to interact with the thousands of students on the NCT campus. One of the most responsive colleges that prioritize students' interests.

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