Global Hospitality Sustainable Leadership

This eight-month graduate certificate program is designed to provide you with leadership skills to support the global hospitality service economy. You will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change.

This program will develop your skills in leadership and innovative service models, digital management, predictive analytics and measurements, as well as live-data service with an intimate view of customer knowledge for the hospitality industry.

Fieldwork is an integral element of your program that provides you with an opportunity to provide a real client a business recommendation for their business in the hospitality industry. You will benefit from 150 hours in a professional setting. This component is critical to your success and a requirement to graduate.

What You’ll Learn

• Support the continuous improvement of service systems and processes by considering the impact of economic, political, social, global, and intercultural factors to inform the development of service strategies, knowledge of consumer behaviour, and loyalty programs.
• Use qualitative and quantitative metrics to recommend service models in a global context.
• Make financial decisions in compliance with jurisdictional practices to report financial implications to various stakeholder groups.
• Recommend service strategies to maintain efficient, safe, secure, accessible and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligation.
• Support the strategic development of hospitality service initiatives through the implementation of corporate sustainability, corporate social responsibility, and ethics principles.
• Evaluate an existing hospitality service model to generate recommendations to support the strategic growth of the organization’s business objectives.
• Use project management principles, tools, and techniques to define timelines and project deliverables for all members of cross-functional, intercultural, and multidisciplinary teams.
• Implement leadership theory and best practices in global hospitality service organization when managing people and change.
• Optimize negotiation frameworks to win support within various organizations across varying jurisdictions, and cultural settings.
• Prepare verbal, written and digital materials to support the management of quality hospitality service delivery across local and global jurisdictions.