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Duration

8 months

Tuition

$2,326

  Toronto

Sep 2-May 2

Plus 1 other start dates

Jan 5 - Sep 5 2026

Commitment

Full-Time

Delivery

Classroom

Credential

Graduate Certificate

Year Founded

1967

Scholarships

yes

This eight-month graduate certificate program is designed to provide you with leadership skills to support the global hospitality service economy. You will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change.

This program will develop your skills in leadership and innovative service models, digital management, predictive analytics, and measurements, as well as live-data service with an intimate view of customer knowledge for the hospitality industry.

Fieldwork is an integral element of your program that provides you with an opportunity to provide a real client with a business recommendation for their business in the hospitality industry. You will benefit from 150 hours in a professional setting. This component is critical to your success and a requirement to graduate.

What You’ll Learn

  • Support the continuous improvement of service systems and processes by considering the impact of economic, political, social, global, and intercultural factors to inform the development of service strategies, knowledge of consumer behaviour, and loyalty programs.
  • Use qualitative and quantitative metrics to recommend service models in a global context.
  • Make financial decisions in compliance with jurisdictional practices to report financial implications to various stakeholder groups.
  • Recommend service strategies to maintain efficient, safe, secure, accessible, and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligations.
  • Support the strategic development of hospitality service initiatives through the implementation of corporate sustainability, corporate social responsibility, and ethics principles.
  • Evaluate an existing hospitality service model to generate recommendations to support the strategic growth of the organization’s business objectives.

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Next Cohort: Sep 2-May 2

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Student Reviews (72)

Write a Review

Seneca Polytechnic

King Campus – Best Experience

Nicole Hanlon

Toronto • April 8, 2025

Graduated From

Workplace Safety & Prevention

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

5 stars

Enrolling in the Workplace Safety and Prevention program at Seneca Polytechnic’s King Campus was one of the best decisions I’ve ever made—for both my career and personal growth. If you're even remotely considering a future in health and safety, s...

Enrolling in the Workplace Safety and Prevention program at Seneca Polytechnic’s King Campus was one of the best decisions I’ve ever made—for both my career and personal growth. If you're even remotely considering a future in health and safety, stop thinking and start applying. This program delivers.

The instructors are experienced professionals who don’t just read off PowerPoint slides—they bring real-world scenarios into the classroom and challenge you to think critically about everything from ergonomics and industrial hygiene to risk management and current legislation. The curriculum strikes the perfect balance between academic rigor and hands-on learning. You won't just study safety—you'll start living it.

The King Campus itself? Beautiful. It’s hard to stress out when you’re surrounded by trails, lakes, and wildlife. The peaceful environment gives your brain the space it needs to absorb some very intense subject matter—because make no mistake, this is a challenging program. But it's also incredibly rewarding.

I came in with a passion for prevention and graduated with the tools, confidence, and certifications needed to make a real impact in the field. The networking opportunities, peer support, and access to industry resources were top-notch. I left feeling ready—not just to land a job, but to change the game in workplace safety.

Seneca Polytechnic

Best Experience of my Life

Bryn Turai

Toronto • April 6, 2025

Graduated From

Acting for Camera and Voice

Overall:

5 out of 5

Instructors:

5 stars

Curriculum:

5 stars

Job Assistance:

na

The Acting for Camera and Voice program at Seneca was one of the best things I’ve done in my life. All of the professors are professional actors, are incredible at what they do, and are even more incredible at showing students that they are truly inv...

The Acting for Camera and Voice program at Seneca was one of the best things I’ve done in my life. All of the professors are professional actors, are incredible at what they do, and are even more incredible at showing students that they are truly invested in their futures and want them to succeed. The course offers training for a variety of different acting methods and tools including Theatre, Voiceover, Movement, Vocal training, Acting for Film and TV and many more lessons to enrich the minds and souls of any actor. I would highly recommend this program for anyone who wants to get into the acting world.

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