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Duration

8 months

Tuition

$5,116

  Toronto

Sep 6-May 6

Plus 2 other start dates

Jan 3 - Sep 3 2023

May 1 - Jan 1 2024

Commitment

Full-Time

Delivery

Classroom

Credential

Graduate Certificate

Year Founded

1967

Scholarships

no

This eight-month graduate certificate program is designed to provide you with leadership skills to support the global hospitality service economy. You will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change.

This program will develop your skills in leadership and innovative service models, digital management, predictive analytics and measurements, as well as live-data service with an intimate view of customer knowledge for the hospitality industry.

Fieldwork is an integral element of your program that provides you with an opportunity to provide a real client a business recommendation for their business in the hospitality industry. You will benefit from 150 hours in a professional setting. This component is critical to your success and a requirement to graduate.

What You’ll Learn

  • Support the continuous improvement of service systems and processes by considering the impact of economic, political, social, global, and intercultural factors to inform the development of service strategies, knowledge of consumer behaviour, and loyalty programs.
  • Use qualitative and quantitative metrics to recommend service models in a global context.
  • Make financial decisions in compliance with jurisdictional practices to report financial implications to various stakeholder groups.
  • Recommend service strategies to maintain efficient, safe, secure, accessible and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligation.
  • Support the strategic development of hospitality service initiatives through the implementation of corporate sustainability, corporate social responsibility, and ethics principles.
  • Evaluate an existing hospitality service model to generate recommendations to support the strategic growth of the organization’s business objectives.
  • Use project management principles, tools, and techniques to define timelines and project deliverables for all members of cross-functional, intercultural, and multidisciplinary teams.
  • Implement leadership theory and best practices in global hospitality service organization when managing people and change.
  • Optimize negotiation frameworks to win support within various organizations across varying jurisdictions, and cultural settings.
  • Prepare verbal, written and digital materials to support the management of quality hospitality service delivery across local and global jurisdictions.

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Next Cohort: Sep 6-May 6

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Student Reviews (6)

Seneca College

not willing to accommodate

Colleen Grabowski

Toronto • May 25, 2022

Graduated From

Personal Support Worker

Overall:

1 out of 5

Instructors:

4 stars

Curriculum:

3 stars

Job Assistance:

1 stars

I am a full-time student who began the Social Service Worker program online during Covid. There was no warning that these classes would ever be in-person. IT WAS IMMEDIATELY DENIED when I asked for an academic allowance to avoid going in person due to ...

I am a full-time student who began the Social Service Worker program online during Covid. There was no warning that these classes would ever be in-person. IT WAS IMMEDIATELY DENIED when I asked for an academic allowance to avoid going in person due to working full-time and being a single parent. I was given a choice to do transfer credit with another institution (that they would not provide any course code information), fail the courses for not being there, and bring my daughter to class (which I will have to do). Absolutely ridiculous that no accommodation could be made, as I was not asking for anything that was not already in place for two years!! After speaking with a counsellor, academic advisors, and program managers and writing the PRESIDENT of Seneca, I was forced to go to Human Rights!! Do not suggest this school at all!!! And I am an alumnus of 3 other programs!! Save yourselves the aggravation and choose another school.

Seneca College

Go Anywhere Else

Anonymous

April 21, 2022

Graduated From

Game Art & Animation

Overall:

2 out of 5

Instructors:

1 stars

Curriculum:

2 stars

Job Assistance:

na

All teachers will tell you at the beginning of your courses that the best way to get a job is through recommendations from them. One teacher told us about all the students that burned him, or spoke up about him, and now "aren't working in the industry"...

All teachers will tell you at the beginning of your courses that the best way to get a job is through recommendations from them. One teacher told us about all the students that burned him, or spoke up about him, and now "aren't working in the industry".

So if you have any issues with any of the teachers, it almost guarantees silence if you want to work in this industry. Seneca course instructor reviews gave no space for comments about the teacher.

One teacher did not show up for 4.5 out of 14 classes, tells us to watch other classes he has taught, gives no guidance.

Many teachers do not respond to questions outside of class if you need help, messaging 3+ times with the same question.

A few teachers have encouraged stealing from other artists without explaining what that means. Which has led to some questionable behaviors from some students.

Understanding that this is a professional program and that comes with certain issues is ok. But it's also a school, and many teachers leave you to learn through linkedin learning, youtube tutorials, etc.

Spend your thousands somewhere else.

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